Ibm, amos, Sample, Power, pasw, Student home use TechSmith’s tech support team uses Snagit to create screenshots, screencasts, and even an occasional GIF to show a process.# A A B B C C D D E E F F G G H H I I J J K K L L M M N N O O P P Q Q R R S S T T U U V V W W X X Y Y Z Z NameĪ statistical Package, designed for analysing data. And it’s not just faster and better for the customer! A tech support agent will save a significant amount of time by marking up a screenshot rather than typing a long email, and it saves the customer time by providing an easy-to-follow response. Instead, providing visual instructions can help prevent further frustration by helping your customer fix their problem quickly. ![]() Nobody wants to sit on the phone or reply to an email to ask, “Where do I find that button?” or, “Can you remind me what I’m looking for?” They’ve already invested time in trying to resolve their problem, and the faster the resolution, the better. Most people contact tech support as a last resort. Let’s take a look at three reasons your tech support team should use screen capture to provide customer support. Screen capture can provide an easy-to-understand and often much faster way to convey that information. However, the more complex the instructions, the more difficult it can be to write a response that’s easy to understand and follow. ![]() In many cases, the standard response to a tech support request might be to type out the steps needed to resolve a customer or colleague’s issue. If all is working perfectly and there are no problems, there’s typically no need for assistance. Nobody contacts tech support when everything is going well.
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